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Privacy Policy

Moonlit Paws LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and mobile pet grooming services.

1. Information We Collect

We may collect the following:

  • Name

  • Phone number

  • Email address

  • Home address (for mobile grooming appointments)

  • Pet information (name, breed, grooming needs)

  • Appointment details

  • Call and text records (such as time, duration, and content when applicable)

  • Any information you voluntarily provide

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Send appointment confirmations and reminders

  • Communicate about services, updates, and promotions

  • Improve our services and customer experience

  • Process payments (if applicable)

  • Comply with legal obligations

3. SMS & Email Communications

By providing your contact information, you agree to receive communications from Moonlit Paws LLC, including:

  • Appointment reminders and service updates

  • Promotional texts and emails

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time:

  • Text: Reply STOP to unsubscribe

  • Email: Click unsubscribe in any email

Important: Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes.

4. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third-party providers (such as booking platforms or communication tools) strictly to operate our business. These providers are required to protect your information.

5. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Maintain records

  • Comply with legal requirements

Call and text records may be retained for a limited time (up to 12 months).

6. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (when legally permitted)

  • Opt out of marketing communications

To make a request, contact:
📧 moonlitpawsllc@gmail.com
📞 469-393-7107

7. Cookies & Website Data

Our website may use cookies to improve user experience and analyze traffic. You can disable cookies in your browser settings.

8. Data Security

We use reasonable safeguards to protect your personal information. However, no online system is 100% secure.

9. Children’s Privacy

We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this policy at any time. Updates will be posted with a revised effective date.

11. Contact Us

Moonlit Paws LLC
Dallas, TX
📧 moonlitpawsllc@gmail.com
📞 469-393-7107

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